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Technology Services
Computer Mouse
Welcome to Technology Services


The resources in this section of our website are provided to help you report issues, ask for technical support, find training resources on technical issues, and much more.  If you have specific questions that can not be answered below, please contact the GBSD Help Desk at (503) 258-4755.


FOR TECHNICAL SUPPORT

For immediate tech support or to report a network issue, contact the Technology Help Desk at (503) 258-4755
For general technical service requests, please submit a ticket through the Web Help Desk

 


TRAINING & ONLINE HELP RESOURCES

KONICA COPIER SUPPORT RESOURCES - Information about our Konica copiers and Follow-Me printing.

DIGITALLY ENHANCED CLASSROOM RESOURCES - Resources for Brightlink projectors, Smartboard Notebook software, Redcat Audio, Apple TV and Aver Doc Cameras
 ​
SYNERGY TRAINING & SUPPORT RESOURCES - Information about Synergy training and support.
 
ONLINE VIDEO TRAINING - short online videos to support your use of district email, file services, information systems and more.

FREQUENTLY ASKED TECHNICAL QUESTIONS - search our Web Help Desk FAQ section for answers to common technical questions and for links to other training resources.

GOOGLE TRAINING FOR NEW USERS - This online resource will give you everything you need to get started in the world of Google.  If you are a seasoned Google User, you will still find many great resources to keep you updated on new features and services now available through our instance of Google Apps for Education.

IN-DEPTH TRAINING RESOURCES FOR GOOGLE APPS FOR EDUCATION  - These online resources will help you expand your knowledge and use of GAFE (Google Apps for Education) apps. Learn at your own pace and choose what areas of GAFE you wish to receive training on.

 
Announcements & Alerts
Important Reminder about Phishing Schemes
Email users need to be on guard against internet phishing scams. In these scams, thieves contact users via email, asking for personal email account information, credit card numbers, ATM PINs, social security numbers, or other information. These scams can be hard to spot, since the emails frequently have an official looking appearance and message. They may contain the logo of the organization they are impersonating, or include a link to what looks like an official website, but is actually a fake website set up to deceive users.

If you receive an unexpected email from an organization asking for personal information, password verification, etc., contact the organization by telephone before replying to verify that the request is real. A prime example of this are messages that appear to be from the “Help Desk” directing you to verify your Google Apps login information by entering that information into a web site. Under no circumstances will the GBSD Help Desk ask for users to verify login information through an online form or website. When you receive a message like this, please report it per the How To Deal With Spam And Phishing Emails (http://goo.gl/h5dLwE) knowledge-base article.
Contacts
+ GBSD Help Desk
+ Technology Office
Click on name to see details.

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